Consumer Dispute Resolution

Information on Consumer Dispute Resolution according to § 36 VSBG:

We strive to resolve any disagreements arising from consumer contracts out of court. Therefore, we are prepared to participate in dispute resolution proceedings before the General Consumer Arbitration Board of the Center for Mediation e.V. (www.verbraucher-schlichter.de), provided that the consumer has previously asserted the disputed claim against us and it does not involve a dispute arising from an educational offering. Legal recourse is, of course, always available to consumers.

Information on Online Dispute Resolution according to Article 14(1) ODR Regulation: The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr/. Our email address is: info@bauerstudios.de